Privacy & Terms

Who I am

Privacy policy

Your privacy matters to me. This page explains what personal information I collect, why I collect it, how I use it, and your rights in relation to it. I take data protection seriously — particularly given the sensitive nature of health information shared in consultations.

What information I collect

• Your name and contact details (email address, phone number)
• Health information you share with me before, during, or after consultations
• Payment information (bank transfer details for reconciliation purposes only)
• Communication records (emails, messages)

When you visit this website, Cloudflare may collect anonymised analytics data including pages visited, approximate location, and device type. This data is aggregated and does not identify you personally.

Why I collect it

• To provide clinical consultations and follow-up care
• To communicate with you about your appointments and protocol
• To maintain accurate health records as required by my professional obligations
• To process payments and maintain financial records

Legal basis for processing

Under UK GDPR, I process your personal data on the following legal bases: contract (to deliver services), legitimate interests (clinical records), legal obligation (regulatory requirements), and explicit consent where required. Health data is a special category processed on the basis of explicit consent and healthcare provision.

How long I keep your data

Clinical records are retained for a minimum of 8 years from the date of last contact, in line with UK health records guidance. Financial records are retained for 6 years as required by HMRC.

Your rights

• Access the personal data I hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Object to or restrict certain types of processing
• Withdraw consent at any time where consent is the basis for processing
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact me at sara.lemaitre.herbalist@hotmail.com. I will respond within 30 days.

Cookies

This website uses only essential cookies necessary for the site to function. No tracking or advertising cookies are used. Cloudflare may set technical cookies as part of its infrastructure and security functions — these do not identify you personally.

Terms and conditions

Scope of practice

I am a qualified clinical herbalist and naturopath. My services are complementary to, not a replacement for, conventional medical care. I do not diagnose medical conditions, prescribe pharmaceutical medication, or provide emergency care. If you are under the care of a GP or specialist, I will always work alongside that care, never in opposition to it.

Consultations

All consultations are conducted online via video call or in person. Initial consultations are 90 minutes. Follow-up consultations are 35–40 minutes. A written protocol is provided within 48 hours of the initial consultation.

Payment

Payment is due by bank transfer within 24 hours of booking. Your appointment is confirmed once payment has been received. I do not offer refunds for completed consultations.

Cancellation policy

• More than 48 hours notice — full refund or rescheduling at no charge
• 24 to 48 hours notice — 50% of the fee is retained
• Less than 24 hours notice — the full fee is retained

Exceptions are made for genuine emergencies. Please contact me as soon as possible if your circumstances change unexpectedly.

Herbal products and formulations

Herbal formulations are personalised to you and are not intended to diagnose, treat, cure, or prevent any medical condition. It is your responsibility to disclose all current medications and supplements before your consultation so that herb-drug interactions can be assessed. I accept no liability for adverse effects arising from undisclosed medications or supplements.

Limitation of liability

While I take every reasonable step to provide safe and clinically appropriate care, I cannot guarantee specific outcomes. My liability is limited to the value of the consultation fee paid.

Governing law

These terms are governed by the laws of England and Wales.

Complaints

If you are unhappy with any aspect of my service, please contact me directly at sara.lemaitre.herbalist@hotmail.com. I will respond within 5 working days.

If your complaint has not been resolved satisfactorily, you may contact my professional membership bodies:

• Association of Naturopathic Practitioners (ANP) — anp.uk.com
• General Naturopathic Council (GNC) — gncouncil.co.uk